The accessibility to the customer and tech support that a shared hosting company provides can tell you a lot for the services which they supply as well. In case you are allowed to use just emails and / or tickets, you have almost certainly come across some reseller not the web hosting provider. If this is the case, you will probably have to wait for several days so as to have a problem resolved as your reseller may not be checking their communication regularly or they may have to get hold of the actual hosting company for further help. When the supplier can provide several ways of communication with quick response time available at any time, they are almost certainly the top provider, not just a reseller. Which means that you'll receive well-timed assistance and top-notch support since they'll have instant access to the servers where your account will be created. Regardless of the issue - technical or sales, it is generally better to have the option to contact your hosting company directly through your favourite way of communication.
24/7 Customer Support in Shared Hosting
We provide you with 24/7 customer, billing and tech support for our shared hosting packages
. Even if you aren't our client yet and you have questions, we will assist you without delay and provide you with the needed information, to give you a choice to make an informed decision when you purchase your new website hosting account. We are available anytime, including weekends and holidays, and we provide you with various ways of communication to contact us - live chat, phone, e-mails and support tickets. To make things easier for you, we have a couple of phone numbers around the world, so that you will be able to call the one which is closer to you. The max response time for the email messages and the tickets is 1 hour. The standard response time is no more than 15-20 min, which means that you can forget about waiting for a few days to get assistance for some task or issue, regardless of its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
You are able to try out our support services even before you get a semi-dedicated server
account from us as we have phone and online chat support for billing, pre-sales and common questions. Our agents will assist you to choose the ideal plan or supply you with info about our servers, so as to check whether the system requirements for your web sites are met. If you are a current client, you can also contact us via e-mail or via our ticketing system, which is accessible through the Hepsia hosting Control Panel. We warrant that any time you use any of these two ways of communication, you will get an answer within a maximum of one hour and that’s 24/7, including weekends and official holidays. If you have used the web hosting services of other service providers, even big ones, you'll be able to compare the reply time since it usually takes a full day for them to address a ticket.
24/7 Customer Support in VPS Hosting
Each and every virtual private server
package that we offer features 24/7 customer and tech support, which means that in case you experience any issue with the pre-installed software on the machine or you have any kind of pre-sales or general questions, you will be able to get in touch with us at any moment, even weekends and holidays. For your convenience, we offer different methods of communication - telephone support with several local numbers internationally, live chat, e-mail messages and a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated technical problems because it is easier to keep track of what's going on. The maximum guaranteed reply time for all of the email messages and tickets is an hour, but it hardly ever takes that long to get support. In case you add the Managed Services upgrade that we supply, our admins can also support you with any kind of third-party software matters.
24/7 Customer Support in Dedicated Web Hosting
With a one-hour max answer time guarantee, you will benefit from lightning-fast support when you purchase a dedicated server
through our company. Our customer and tech support teams are available 24/7/365, therefore if you open a support ticket via your billing account or you send an e-mail message regarding any kind of issue with the server or the pre-installed software on it at any time of the day, you will have a response within one hour, even during holidays. Our ticketing system is the best option when the matter in question requires a longer period of time to be solved or when it should be given to our admins, because it is easier to monitor the communication sent on both sides. For general, billing and sales issues/inquiries, you will be able to call us or talk to a live agent using our chat service. If you add the Managed Services upgrade to the server plan, our administrators can also help you with third-party software installation as well as troubleshooting and just like the regular support, this service is available 24/7 as well.