If you’ve ordered a web hosting package and you have certain questions concerning a given feature/function, or in case you’ve run into a certain issue and you need support, you should be able to touch base with the respective help desk support team. All web hosts use a ticketing system irrespective of whether they offer other ways of contacting them apart from it or not, due to the fact that the most efficient way to solve a problem most often is to send a ticket. This model of communication makes the responses exchanged by both sides simple to track and permits the technical support team members to escalate the issue in case, for example, a server admin needs to intervene. Usually, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which means that you have to have no less than 2 separate accounts to touch base with the support team and to actually manage the hosting space. Constantly switching between the accounts can be a nuisance, not to mention the fact that it takes a long time for the vast majority of web hosting companies to reply to the ticket requests themselves.
Integrated Ticketing System in Shared Hosting
With a shared hosting
from our company, you’ll never have to log out of your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire online presence. You can quickly access any support ticket while you are browsing through your files or tweaking different settings. The ticketing system is being monitored 24-7-365 by our technical support team members and the ticket response time is maximum one hour, but it rarely takes more than 20 minutes to obtain help. In stark contrast to other hosting providers, we do not charge more for using the ticketing system, so you can get in touch with us as often as you like and ask for information regarding any technical or billing issue. Additionally, you can read a collection of articles, which will help you handle the most common issues on your own.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia Control Panel, which comes with all our semi-dedicated hosting
, was built with the belief that you should be able to manage everything connected to your semi-dedicated server account in one single place and the trouble tickets aren’t an exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, if you’ve got a question or experience a complication, you can touch base with our client care staff members instantaneously without having to go through a different admin interface. You can browse through your files or check a variety of account settings while opening a new ticket or reading the response to an older one. In case you have heaps of tickets and you’d like to find a particular one, you can resort to the intelligent search functionality, which is available in the Help section of the Hepsia Control Panel. We guarantee that you will get a response in no more than sixty minutes regardless of the nature of your enquiry or problem.