A live chat is one of the many methods of communication provided by some hosting providers as part of their support service. Depending on the supplier, the chat can be used for pre-sales, billing and/or technical assistance. This method of communication is faster compared to a support ticket and it'll make it much less likely to misspell or misunderstand anything compared to a call with an agent. What's more, when the issue that you experience requires some time to be investigated and taken care of, you will be able to do something else meanwhile instead of just waiting, like you'd have to do when you call. Also, you can take advantage of a live chat assistance service absolutely free as long as you have Internet accessibility even if your website hosting supplier is based in another country and they do not have a local telephone number that you can call.
Live Chat Support in Shared Hosting
As we acknowledge the fact that a number of issues can be resolved when you speak to a live person, we provide a live chat service for all of our prospective and active customers. The chat is accessible every single day and our customer support representatives can assist you with a wide range of questions and situations. If you aren't our customer yet, you're able to find out more about our shared hosting
plans and the hosting environment in general in order to make sure that your websites will operate properly on our servers. If you already have an account and you have some questions or you encounter any kind of troubles with some of our solutions, you will be able to join us on the live chat and we can provide the required info or assist you to troubleshoot the problem. You will have to open a support ticket for some troubles that require more time or the assistance of a system administrator, but for numerous standard troubles you'll receive help on the spot.
Live Chat Support in Semi-dedicated Hosting
When you use the live chat support service that we provide with all of our semi-dedicated hosting
, you will be able to get the the right answers for any questions you may have or get lots of issues taken care of without delay. The service is online each and every day, which means that you'll be able to speak with a representative even on weekends and holidays. In the event that you are unsure which plan would be better for your sites or if our advanced cloud hosting platform matches some system requirements, you may come on our live chat before buying anything. In case you're a current customer, you'll be able to receive more details about account settings, billing issues along with various common tech issues you may experience, for instance in case you cannot set up an email account in a client on your personal computer. The live chat will save you a considerable amount of time no matter where you are or when you contact us.