If you have a site, a problem might always appear and it doesn’t automatically have to be connected with the hosting service. For example, something could go wrong when you update a web application or some vital data might be modified or deleted unintentionally. Whatever the nature of the problem might be, you’ll have to contact the respective client support team and ask them to recover a backup or to help you solve the problem that you are facing. How promptly they will do that will determine how much time your sites will be down. For some sites such as social networking websites or e-stores, a lengthened downtime period can too often mean losing customers and cash. This is why, it is of paramount importance that you use the services of a company that offers not only a good help desk service, but also a fast one.
One-Hour Response Guarantee in Shared Hosting
With a shared hosting from us, you can just forget about waiting around for hours on end, or even a whole day, to get a reply to an email or a technical support ticket. No matter when you get in touch with us, we will help you out within no more than one hour with any technical and pre-sales queries you may have. As a matter of fact, our real reply time almost never surpasses twenty-thirty minutes. Since we’re working 24/7, you’ll always obtain support in a well-timed manner and we understand just how crucial that is in the Internet era. As soon as you contact us, we will reply to your queries. In case you chance upon any technical challenge, we’ll rectify it for you, or we will give you all the necessary information in case there’s something that you have to do yourself.
One-Hour Response Guarantee in Semi-dedicated Hosting
Due to the fact that we recognize exactly how critical it is to obtain well-timed assistance, we guarantee that you’ll never need to wait for more than an hour to get a reply to any ticket that you open through your semi-dedicated server CP. Actually, you will seldom need to wait for more than twenty-thirty minutes and this is valid for any question no matter what its nature is – general, technical or billing. On top of that, our tech and customer support team is working around the clock, which goes to say that even in case you send a ticket during official holidays, you will invariably get a fast reply, which will contain the answer to an enquiry, the solution to a problem or the details necessary to resolve an issue yourself – in case there is something that you have to do on your end. With us, you’ll never have to spend a day hanging around awaiting a reply like you would with a lot of other hosting providers.