What does ?phone support? mean in the world of Internet hosting?
If you have ever had a shared hosting account before or you've dealt with any other type of online service, you probably know from personal experience that for certain things it's better to talk to a live person on the phone instead of exchange support tickets or e-mail messages. In order to find out more about a specific service before you decide to purchase it or if something small should be done, for instance, it is really much easier and quicker to do it live. When you can get hold of representatives over the phone, it is also very likely that you're using the services of an actual web hosting provider, not a reseller. The level of support that you can get by phone may differ between different companies - from general issues to experienced technical support. Generally most suppliers offer pre-sales assistance and 1st level phone support, while more complex technical issues are handled via e-mail and tickets.
Phone Support in Shared Hosting
All of our shared hosting
packages feature phone support 14 hours a day even on public holidays, which means that if you do not have an account yet, you're able to phone us and learn more about our services or whether we will meet the system requirements for your sites. For your convenience, we have local telephone lines in the U.S.A., the United Kingdom and Australia, so that you're able to call the phone number that is closer to you. If you are a current customer, we can help you promptly with all the general and billing issues as well as with various tech issues so as to save you time and efforts - we are aware of the fact that often it's easier to talk to a live person and get things done right away. Certainly, some problems cannot be resolved on the telephone, so in such a case you will have to use our ticketing system.
Phone Support in Semi-dedicated Hosting
Any time you want additional information about the semi-dedicated hosting
that we supply, you'll be able to call any of the three support phone lines we have across the globe - in the United States of America, the United Kingdom and Australia. In this way, you can check in advance whether our services will be suitable for your web sites. In case you are already our client and you have a semi-dedicated account, you're able to contact us on the phone for fourteen hours every day about any kind of billing or common matters. For strictly technical issues you'll have to employ our ticketing system in order to contact our technical support as sometroubles just need extra time to be solved, still we can assist you on the phone with a lot of minor technical problems as well, saving you the time and efforts.