Technical Support Channels
A 1–Hour Response Guarantee
We offer a 60 min response time guarantee for any ticket or email that you submit to the technical support staff. We’ll swiftly answer all the standard queries and forward the issue to our sysadmins if additional assistance is required. If you make use of our Admin Services package, we’ll execute any of the included server administration services at a time that has been agreed upon beforehand.
A First–Class Customer Support Service
Our help desk support team will be online for you 24x7x365 should you need assistance working with our Web Control Panel or with any of the applications that we have pre–installed on your behalf on the dedicated hosting server. Furthermore if you need help tackling the ordinary admin tasks on your dedicated server, you can take a glance at the Admin Services package, that includes data backup hard disk space, weekly Operating System updates, problem troubleshooting and software installation services, server monitoring and rebooting procedures, etcetera.
A User–Friendly Help Area
We have equipped our Web Control Panel with an extensive knowledgebase, which features exhaustive explanations of all its features and functionalities. What’s more, we have made detailed video tutorials that will further reveal to you how to perform a particular action or troubleshoot a common issue. All the instructional articles and the tutorial video clips are readily accessible from every section of the Web Control Panel through the Help and Videos buttons in the top right corner.