Customer Support Channels

  • 1 hour ticket response time
  • A 1–hour Response Guarantee

  • Our user help staff is educated to efficiently take care of all shared hosting packages customers’ inquiries and support requests. Via our ticketing system, it’s possible to submit your inquiry and a support team representative will likely get back to you in only max an hour. Realistically, practice has demonstrated that the regular reaction time frame is Twenty minutes.

  • Top quality support service
  • A Top–quality Support Service

  • You can easily email us 24x7x365 with any problem you possibly have related to our products. We have techs on duty on daily basis to offer you guidance anytime needed. You can use the ticket system or send us a message anytime, or you can pick up the phone or make use of the online chat during business hours.

  • Intuitive help center
  • An Intuitive Help Section

  • Should you need help while performing tasks within the Control Panel, it is possible to always simply click the Help button and pick your issue in the set of content articles that will came up. We have as well turned almost all the articles into instructional videos. The listing of instructional videos will load if you pick the Videos option available in each section.