Assistance Channels

  • 1 hour ticket response time

  • A 60 minutes Inquiry Response Guarantee

  • Our crew of professionals will try their best to answer to your help inquiries in about 1 hour. If, however, the problem you have stumbled upon calls for help from the Administrators’ =Team,= we will address the ticket to the person in charge and will submit a reply to inform you.

  • Top quality support service

  • Expert Customer Assist Service

  • We provide you with 24/7/365 tech support via a turbo–fast ticket platform integrated into your Control Panel. You can write to us anytime about any of the applications that come pre–installed on the virtual server, such as the desired OS, the server management panel and our in–house created Web Control Panel.

  • Intuitive help center

  • A Descriptive Help Section

  • Each section of the Web Control Panel that is available 100% free with your VPS gives an included collection of articles. There’s a selection of descriptive how–to posts and a variety of step by step video classes that show all the standard web site control tasks. You can get access to them by clicking the Help or Video buttons in the right corner of each Control Panel section.